Stop wasting users’ time
Our users are precious about their time and we must stop wasting it. On each project ask two questions: “Am I saving myself time at the expense of the user?”…
The Great Debate: Usability vs Delight
It all started innocently enough. We were in our weekly meeting late last month, when I sensibly suggested that Matt and Luke might like to fight to the death. Anyone…
Yes, and – The Improv of UX
Long before I was a UX nerd at The Nerdery, I was a theater nerd. Acting was the only activity that stuck with me when I was a kid, and…
3 Approaches to Designing for Delight
THANK YOU! PLEASE TELL NONE OF YOUR FRIENDS ABOUT THE GREAT STUFF YOU BOUGHT, WE ARE TRYING TO KEEP MOOSEJAW A SECRET. That’s the big, black, all upper-case message dominating…
Why UX Designers need to think like Architects
During a recent conversation with my father-in-law, an architect with nearly 40 years of experience, I couldn’t help but notice the parallels between his work and mine. As he detailed…
User Experience is the new differentiator
The world of business is changing, as are the locations of the people who are driving that business. How companies reach new users and how they treat them once they…
Prototyping in Service Design
This thesis describes prototyping in service design through the theoretical lens of situated cognition. The research questions are what a service prototype is, what the benefits of service prototyping are,…
Solving Strategic Problems: Going Beyond Being a Technology Order Taker
A few months ago, I gave a presentation to some information technology (IT) leaders, and my topic was how designing great experiences for people should enable IT to earn a…
You are not your own worst critic: The value of User Experience
When it comes to representing your brand in the best way possible, it very often revolves around a successful web presence. In particular, it will be your business’ website that…
Human Error? No, Bad Design
Does human error cause accidents? Yes, but we need to know what led to the error: in the majority of instances it is inappropriate design of equipment or procedures. It…