“Sigh… That’s Gonna Be a Hard Job.”
These are words that one never really wants to hear from a home-improvement contractor. Or any type of contractor really. Recently, I built a new house. And I heard these…
How To Balance Usability and Design When Building a Website
It is all about perception when we talk about ugliness and beauty in web design. My ‘ugly’ may be your ‘beauty’ and vice versa, but how does it happen that…
Top 10 Skills and Knowledge Set Every UX Professional Needs
The user experience of your products is only as good as the knowledge and skills of your UX staff. As organizations realize how important the user experience is to the…
Adapting to the digital future: the senior management challenge
“Bureaucracies are honed by the past and almost never can they deal with the future.” This quote, from biologist Leroy Hood, starts the first chapter of Paul Boag’s excellent book,…
Customer Convenience
Focus on customer convenience and effort, not experience or satisfaction. You’re out of coffee. You have two choices. Ask your neighbour or drive to the local convenience store. Your neighbour,…
Video: How to Use Location to Enhance UX
Location detection gives us an opportunity to create interfaces that take advantage of where people are in the World. In this short 3 minute video, I look at few ways…
Video: How to Decide on Mobile Navigation
While every application and Web site has at least some form of navigation, everyone's is a bit different. So when all these services make their way to mobile, they need…
Top 10 Favorite UX And Usability Books
It’s been over a year since I wrote my last Top 10 book list for Usability and UX, so I decided it’s time to update the list. Since I’m limiting…
Deciphering Data through Design
Understanding problems are common when trying to visualize data. Designing a layout to effectively communicate complex or even simple data can be a challenge. If the visualization isn’t immediately apparent…
How to Create a Customer Journey Map
Despite best intentions and mountains of data, many organizations continue to offer lackluster experiences for their customers. Many organizations function with an internal focus, and that becomes apparent when customers…