Your Guide to Online Research and Testing Tools
The success of every business depends on how the business will meet their customers’ needs. To do that, it is important to optimize your offer, the website, and your selling…
Video: How To Create UX Personas
A persona is a representation of a type of customer. Personas answer the question, “Who are we designing for?” and they help to align strategy and goals to specific user…
How to Respond to Typical UX Project Challenges
After nine years of building a robust UX consulting practice within a large software consulting firm, I sort of expect certain things. For one thing, I expect that the people…
The 7 Rules of Caring for Junior UX Designers
Effectively mentoring young designers is a rewarding and crucial step in mastering your own skills. From start-ups to big business to agencies, everyone has had their own unique pleasures and…
The challenge for writers of web content
The challenge for writers of web content is that we think that people want to read our content. They don’t. The Web is not a murder mystery. People don’t want…
Video: Luke Wroblewski seminar on designing for mobile and across devices
PART 2 of 2: Luke answers audience questions and covers screen-less devices, responsive web designs vs. native applications, form conversions, touch gestures, navigation, cross-platform consistency and more. httpv://youtu.be/br_szl80J1M
Video: Luke Wroblewski seminar on designing for mobile and across devices
PART 1 of 2: In this 1 hour 20 min seminar, Luke walks through the growth of connected screens and how to design software that works well across a wide…
If you love the customer your organization will hate you
Focusing on the needs of customers is a thankless job in most organizations. In fact, the customer champion is seen as annoying, irritating and a trouble maker. It is a…
The organization customer disconnect
The irony of this period of Big Data is that many organizations are becoming even more disconnected from their customers. Technology creates both insights and blindness when it comes to…
Functional Animation In UX Design
A good UX designer can easily explain the logic behind each decision in a design concept. This includes the information architecture, the hierarchy of page content, the flow and the…