The Experience Makes the Product, Not the Features
Your app's customers aren't won over by features. They're won over by the product experience. It’s in this context that you need to shape your product releases—not with a feature…
People are people, not users
The dehumanizing of humans has a long history in computer science. Deep down in the psyche of IT, people are the problem, software is the solution. This lack of empathy…
Why You Should Avoid Using Modal Windows on Mobile
One of the most frustrating things users experience on mobile sites is a modal window. On desktop, modal windows display without issue because of the large screen size. But on…
Tech4Africa Conference 2015
Presented on UX Research and Strategy at 'Africa's SXSW' - held this year at FNB Stadium.
Digital Business Models Conference 2015
Presented at the annual Digital Business Models Conference hosted by Dimension Data on the importance of UX when drawing up a digital business model – specifically around getting closer to…
UX South Africa Conference 2015
The UX South Africa Conference is the largest event on the South African UX calendar – more than 300 delegates attended in 2015. My talk was titled 'UX Research –…