Making a strong business case for the ROI of UX
User Experience has a long history of being measurable and showing return on investment (ROI). This has even been true when ROI is often tricky to measure itself. A recent…
GIBS Design Thinking Forum 2016
Part of the panel at The Gordon Institute of Business Science (GIBS) forum on Design Thinking. Presented on the theory and practice of Design Thinking based on my experiences. https://www.youtube.com/watch?v=ixVRsXc-urw…
World Information Architecture Day 2016
World IA Day is a one-day, annual celebration focused on the practice and education of Information Architecture. Our celebration brings together a diverse community including information architects, user experience designers,…
University of Witwatersrand talk 2015
Gave an introductory talk on UX to final year Information Technology students at Wits.
Presumptive Design: Design Research Through the Looking Glass
You’re on a project team. The team has just formed, so you haven’t done any user research, but various internal stakeholders already strongly feel they know what the solution should…
UX Central Weekly #9
This week Laura Klein talks about Predictive Personas, an interesting way of looking at what the actual role of personas should be. She says that traditionally we ask “If I…
The Data-Informed Customer Journey
In actuality, most people spend most of their time on Web sites and apps other than those our organizations have created, and we may not know much about what those…
Why the Confirm Password Field Must Die
Sign up forms are the trickiest web pages to design. Including and excluding certain form elements affects the conversion rate. The designer’s job is to figure out which elements they…
5 Methods For Innovation You Should Try with Your Team
Benjamin Franklin once said: “Tell me and I forget, teach me and I may remember, involve me and I learn.” At the SAP Design & Co-Innovation Center (DCC) we frequently…
UX And Culture: Bridging The Gap In Six Strides
UX Designers — know this: culture affects an individual’s perception of usability. As obvious as it may seem, many UX Designers fall victim to the impression that users are culturally…