Dark patterns are a popular design topic but defining them can be difficult. That’s because they’ve become so prevalent that many have been adopted as design conventions. It’s crucial to understand these manipulative techniques in order to create ethical products that enhance customer trust.
As designers we use our expertise to create user experiences that are practical and intuitive. This often means using persuasive design patterns to encourage customers toward decisions that benefit our clients, such as completing purchases or upgrading services. Persuasive patterns may include creating a sense of scarcity, using social proof to amplify trustworthiness, and rewarding customers to instil a feeling of accomplishment.
Spoke at the inaugural Absa Experience Design Conference on Designing the Future through Prototyping. The…
Presented an overview of UX and Design Research concepts and tools to students at the…
User Experience Design is hard to get right. Good designers begin by attempting to understand…
Staying in tune with what users want means more loyal customers—and more revenue for companies.…
Staying in tune with what users want means more loyal customers—and more revenue for companies.…
Many of us have had the experience of feeling like we’re shouting into an online…