Have you ever found yourself scrutinizing the wording and diagrams in instruction manuals? Do friends ask you for help figuring out how to work a device and your first impulse…
The most amazing thing, to me, is when people try to pretend that they have expertise when they actually know very little. This is an epidemic in UX. And like…
Last week I spoke at the Puget Sound SIGCHI meeting. Since it’s a group of designers and user researchers, I let them participate in picking the topic, and top mistakes…
Over the past four years, the Walt Disney Company has been engaged in a secretive effort to redesign the Disney World experience. It’ll go like this: You buy your ticket…
Your UX designer won’t be the next Steve Jobs. You might be wondering why I would say this. After all, UX designers devote their lives to improving and perfecting the…
I was invited to speak at the MonkiGras event this week where getting a little sweary and ranty is kind of encouraged (it goes well with the craft beer consumption…
There has never been a better time to be a UXer. A quick browse over any job site or forum reveals a plethora of Web-related User Experience positions. You needn’t…
If 2013 marked a year of frenzied growth in the land of experience design, 2014 could be a year of downright explosive expansion. There's no arguing that connectivity will increase…
Microsoft has bet the future of Windows on a risky strategy of creating an operating system that works on both tablets and desktops. This seemingly smart strategy is doomed for…