Making the business case for User Experience
White Paper: Steering the ship - Making the business case for User Experience. | Read article
Developing client empathy
White Paper: Developing client empathy - How designers can balance user and stakeholder interests. | Read
Tips for conducting effective User Interviews
You only think you know what a user wants. The only way you're going to know for sure is to ask the user. Seems obvious, huh? Knowing what to ask…
The Pretty Speedy Redesign
The design team at Yahoo! Mail just launched a beta version of their redesign for 273 million worldwide users—more users than Gmail and Hotmail combined. Start-to-launch, they completed the redesign…
User expectations with mobile apps
User response to mobile applications depends on several factors —aesthetics, usability, and brand loyalty, to name a few. However, researchers at EffectiveUI recently underwent a study to see whether or…
The value of Customer Journey Maps
Until recently, I never saw the value in customer journey maps. In fact, throughout my career, I’ve even struggled with the value of personas and scenarios. Many times, stakeholders would…
Effective User Research and transforming the minds of clients
Ah, the love of a client. That is indeed what we all seek as professionals, is it not? If we lived in a utopia, then that’s all there would be.…
Key to a unified brand: A consistent UI
I recently went online to pay a credit card bill with a well-known financial institution. Upon logging in, I was presented with a promotional advertisement for the company’s iPad application.…
Avoiding the Mid-Project Slump
White Paper: Avoiding the Mid-Project Slump: Practical Ways to Keep User Needs Alive Throughout the Software Development Process. | Read article
Rapid Prototyping
White Paper: Rapid prototyping to validate interactions and improve development estimates. | Read