How ease-of-use is reshaping the IT industry
The trend towards managing outcomes rather than inputs is one of the most important of the last 10 years. The interface is increasingly becoming the product when it comes to…
Telling Stories: Mapping the Patient Experience at John Muir Health
When John Muir Health asked us to help them construct their patient journeys, it became evident that we would have to leverage the simplicity and universal accessibility of storytelling. With…
Building a solid foundation for efficient design
There is more pressure than ever to quickly deliver smart solutions for increasingly sophisticated users, clients, and devices. In an attempt to stay on top of it all, designers are…
Proactive Experiences & the future of UX
My sympathies go out to the thousands of passengers who had their flights cancelled because of this past winter’s polar vortex. For most of them, the disruptions subjected them to…
The UX Team Starting Lineup
I love basketball, and often see parallels between the action on the court and the world of experience design. My last article gleaned leadership tactics from arguably the greatest sports…
Easy Checks – A first review of Web Accessibility
W3C has an in-progress draft page that helps you assess the accessibility of a web page. Following some simple steps, you can get an idea whether or not accessibility is…
Graphic Recording & Graphic Facilitation
Over the course of my career I’ve been fortunate to be able to explore other roles beyond the hazy boundaries of “user experience design”: project management, illustration, strategy, whiteboard animation,…
Leveraging Eye Tracking to create an engaging User Experience
Eye tracking is a very powerful research technique that can help you design engaging experiences by illuminating a pathway for capturing user attention. It’s also a misunderstood technique. Many are…
Why is it so hard to find Good UX People?
In this edition of Ask UXmatters, our experts discuss why companies have so much difficulty finding good—let alone great—UX people; what makes a UX professional good or great; and what…