FAQs are the dinosaurs of web navigation
The very purpose of classification, navigation and search is to deal with customers’ frequently asked questions (FAQs). The very concept of the FAQ simply doesn’t make sense. It’s a carryover…
3 Rules To A Great Customer Experience
It’s safe to say we have all worked with demanding or difficult clients — the type of clients that make you nervous every time you send them deliverables. I recently…
The Ultimate Guide to Information Architecture
Information architecture is equal parts art and science. Whether you hire a dedicated IA professional, or just sort of let IA happen on your projects, if you’re designing things with…
Are Mobile Websites Truly Less Usable Than Desktop Websites?
The typical mobile website experience is horrible. Everyone knows that, right? Sure, it's easy to find some terrible mobile website experiences, but are mobile websites systematically worse that their desktop…
Infographic – Website Do’s and Dont’s
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Showing Passwords on Log-In Screens
In 2012 I outlined why we should let people see their password when logging in to an application -especially on mobile devices. Now two years later with many large scale…
Infographic – Visual Thinking Methodology
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6 Tips for a Smooth Hand-off from Designer to Developer
On any project, the team is looking for a slam dunk. But this won’t happen if each team member isn’t aware of their role. The designer’s job is to design…
Infographic – Responsive and Native in the UX Lifecycle
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Infographic – Mobile App Design
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