Hang around software companies long enough and you’ll certainly hear someone proclaim “the best interface is invisible.” While this adage seems inevitable, today’s device ecosystem makes it clear we may not be there yet.
When there’s no graphical user interface (icons, labels, etc.) in a product to guide us, our memory becomes the UI. That is, we need to remember the hidden voice and gesture commands that operate our devices. And these controls are likely to differ per device making the task even harder.
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