Part of a panel discussion titled ‘Can Brand Trust Scale Across Ecosystems?’ at the annual Absa XDC Conference. Discussed customer experiences increasingly move across brands, partners, platforms and technologies. The central question was: “What has to be true for trust to survive when multiple organisations contribute to a single customer experience?”
Spoke at the second Absa Experience Design Collab Conference on Designing Propositions. Explored how design…
January 2025 has brought a wave of exciting advancements and strategic shifts in the financial…
Spoke at the inaugural Absa Experience Design Conference on Designing the Future through Prototyping. The…
Presented an overview of UX and Design Research concepts and tools to students at the…
User Experience Design is hard to get right. Good designers begin by attempting to understand…
Staying in tune with what users want means more loyal customers—and more revenue for companies.…