UX Designers — know this: culture affects an individual’s perception of usability. As obvious as it may seem, many UX…
Wearable technologies — such as Google Glass — present not only a direct user experience challenge, but also a social…
You’d think that the massive growth of the Internet would bring with it a massive growth in productivity. But the…
Digital speeds things up and allows for great flexibility and adaptability. It also facilitates greater transparency and openness. As openness…
In a network it is the connection we make between things that is often more important than the thing itself.…
The Three-Click Rule is an unofficial website navigation rule that suggests that users should be able to find any information…
Where you place your mobile form buttons can affect task completion and efficiency. If they’re not in a place where…
One key predictor of future company growth is customer loyalty. It's such an important customer metric, I have a chapter…
As writers, it’s easy for us to think that whatever topic has held our interest throughout the stages of research,…
The more digital an organization becomes the more distant it becomes physically from its customers. By 2020 there will be…