Customer Journey Maps – What They Are and How to Build One

The work of a UX designer happens in many different environments—from lean startups and Agile environments where teams work with little documentation, to consulting engagements for third-parties, or large enterprises and government entities with strict documentation requirements. Regardless of the nature of the engagement or environment (and the one thing that ties it all together), is a need for UX professionals to effectively communicate their design ideas, research findings and the context of projects to a range of audiences.

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