When to Use Toggle Buttons
Users can get frustrated if they can’t find a specific action on your website. They experience this when you hide actions in dropdown menus. One context where this often happens…
The Making of a UX Designer
The most successful UX professionals aren’t just good at the basic skills that their profession requires. They are well-rounded, self-aware, empathetic, problem-solving beings. Mastery of these soft skills sets a…
Fundamental Principles of Great UX Design
In this edition of Ask UXmatters, our expert panel looks at the importance of considering the fundamental principles of great design—not just UX design principles, but design principles in general.…
Big Picture or Detail Oriented? UX Requires Both!
We usually divide people into two groups: the big-picture people and the detail-oriented people. Sometimes, we break these groups down even further and talk of there being leaders and doers.…
Five UX Insights about Uber and the Ridesharing Economy
I like Uber … a lot. So naturally, I decided to do what any user experience researcher worth her salt would and conducted a ride-along study with Uber customers in…
Make Your App Vital By Reaching Out to Users in Context
When users download an application, how does their initial intrigue to transform into the feeling that the app is a vital part of their daily existence? The definition of "vital"…
Why Lean UX Might Just Rock Your World
I was standing at the front of a training room at about 2 pm a week ago in Chicago. The room was on the 5th floor of a building in…
Increasing Customer Empathy from Day 1
The success of many startups can be attributed to founders knowing their target market inside and out. As companies grow and new staff members arrive into a high-pressure, fast-moving environment,…
Discovery Leadership Conference 2014
Presented our concept in the Final Round of Inspiring Excellence (Discovery's annual innovation competition) to the 900 leaders of Discovery at the Sun City SuperBowl.
Doing UX in an Agile World: Case Study Findings
Agile teams are more proficient in executing the development process, but the compressed timescale forces some to abandon user research and degrade the resulting user experience. Agile development processes are…