Usability Testing Is Undermining UX Design

I’d be the first to admit that there are a lot of things that irritate me. These include, but are not limited to the following:

• people referring to a small, potent coffee as an “expresso”
• people saying “pacific” when they mean specific
• the use of the word intuitive in describing a design or product requirements
• anything else that undermines the delivery of effective UX design

And although I’ve never before considered usability testing as something that falls into the large—and growing—list of things that undermine effective UX design work, I’ve recently had a number of conversations with designers that suggest their perception of usability testing is fundamentally wrong.

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