Day: April 5, 2014 | UX Central

Telling Stories: Mapping the Patient Experience at John Muir Health

By Rob Cowie 5 April 2014Strategy, Theory

When John Muir Health asked us to help them construct their patient journeys, it became evident that we would have to leverage the simplicity and universal accessibility of storytelling. With…

Building a solid foundation for efficient design

By Rob Cowie 5 April 2014Design, Strategy, Theory

There is more pressure than ever to quickly deliver smart solutions for increasingly sophisticated users, clients, and devices. In an attempt to stay on top of it all, designers are…

Proactive Experiences & the future of UX

By Rob Cowie 5 April 2014Strategy, Theory

My sympathies go out to the thousands of passengers who had their flights cancelled because of this past winter’s polar vortex. For most of them, the disruptions subjected them to…

The UX Team Starting Lineup

By Rob Cowie 5 April 2014Strategy, Theory

I love basketball, and often see parallels between the action on the court and the world of experience design. My last article gleaned leadership tactics from arguably the greatest sports…

Easy Checks – A first review of Web Accessibility

By Rob Cowie 5 April 2014Testing, Theory

W3C has an in-progress draft page that helps you assess the accessibility of a web page. Following some simple steps, you can get an idea whether or not accessibility is…