For decades, the most successful businesses thrived on product innovation as the natural strategy to increase revenues, market share, and…
The following is a composite of experiences I’ve had in the last year when talking with startups. Some dialog is…
A lot of planning goes into a usability test. Part of good planning means being prepared for the many things…
If your inbox is anything like mine, it’s littered with unwanted notifications from companies begging for attention. Gmail has done…
A couple weeks ago I suddenly saw a resurgence of interest in an article I wrote for Mashable in January…
If your working week is anything like mine, I’d wager the term “discoverability” comes up often. Typically we use it…
Redesigning user interfaces on the basis of user testing can substantially improve usability. In four case studies, the median improvement…
A Dark Pattern is a user interface that uses manipulative techniques to get users to do things they would not…
Usability is a moving target. A user’s understanding of your application improves over time and your application’s interface should adapt…
Dan Saffer, like many designers, likes to quote Charles Eames. But unlike many designers, Saffer--Director of Interaction Design at Smart…