I like Uber … a lot. So naturally, I decided to do what any user experience researcher worth her salt…
When users download an application, how does their initial intrigue to transform into the feeling that the app is a…
I was standing at the front of a training room at about 2 pm a week ago in Chicago. The…
The success of many startups can be attributed to founders knowing their target market inside and out. As companies grow…
Presented our concept in the Final Round of Inspiring Excellence (Discovery's annual innovation competition) to the 900 leaders of Discovery…
Agile teams are more proficient in executing the development process, but the compressed timescale forces some to abandon user research…
What you say in a user experience matters. How you say it matters equally. The way you frame communication, or…
There comes a time in nearly everyone’s career when changing jobs is the natural next step. As a designer, you…
A little less than a year ago, UX Magazine published my article about the ecosystem behind product/service. This article describes…
The content an organization publishes online is increasingly contributing to how customers regard that organization’s brand. When was the last…