A little less than a year ago, UX Magazine published my article about the ecosystem behind product/service. This article describes how granular and diverse the experience is, and how important it is to understand the value chain, track feedback and constantly improve, while keeping up with the environment changes.
At that time, the Internet of Things (IoT) was already a trending topic and everyone was trying to make predictions on how and when it would impact both product/service providers and consumers. It also was clearly reflected in my post on Five Key Trends for 2014 across multiple areas, such as Personalization, Alternate Input Methods, Multichannel Experience and Service Touch Points. Now that the ecosystem has gained an additional layer in form of more mature wearables, it seems like it’s time to focus on this topic a bit more.
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