The very purpose of classification, navigation and search is to deal with customers’ frequently asked questions (FAQs).
The very concept of the FAQ simply doesn’t make sense. It’s a carryover from the early days of IT and the Web, where, essentially, designers were too inexperienced to design a proper information architecture. Very strangely, FAQs are being recently promoted by, of all organizations, The Nielsen Norman Group, who have launched an FAQ on FAQs report.
Spoke at the inaugural Absa Experience Design Conference on Designing the Future through Prototyping. The…
Presented an overview of UX and Design Research concepts and tools to students at the…
User Experience Design is hard to get right. Good designers begin by attempting to understand…
Staying in tune with what users want means more loyal customers—and more revenue for companies.…
Staying in tune with what users want means more loyal customers—and more revenue for companies.…
Many of us have had the experience of feeling like we’re shouting into an online…