We all have to do things that we don’t like doing. For me, there’s one day of the month that I dread far more than any other: the day that I have to update our family finances in Quicken and pay bills. This involves downloading checking and credit-card transactions and matching up receipts to make sure that everything is accurate before I pay the bills. Besides the physical drudgery of entering receipts, paying bills brings up almost every kind of negative emotion—regret, irritation, anger, resentment, anxiety, fear, and depression.
Designing solutions for unpleasant tasks
