When John Muir Health asked us to help them construct their patient journeys, it became evident that we would have to leverage the simplicity and universal accessibility of storytelling. With the recent reforms in healthcare shifting to a more consumer-driven marketplace, JMH understood it has become essential to not only evaluate care experiences based on patient’s relationship and engagement with their providers but also to understand the patient journeys to ensure continuity of care.
User Experience Design is hard to get right. Good designers begin by attempting to understand…
Staying in tune with what users want means more loyal customers—and more revenue for companies.…
Staying in tune with what users want means more loyal customers—and more revenue for companies.…
Many of us have had the experience of feeling like we’re shouting into an online…
Dark patterns are a popular design topic but defining them can be difficult. That’s because…
Designing better and delivering faster is the dream of all designers, but it need not…