Intuitive design clears confusion

One of the best ways to learn what works and what doesn’t work when it comes to UI and usability is to look at as many samples as possible and test out pages, comparing and evaluating how certain elements are being treated.

After the unfortunate dropping and breaking of my new iPhone, I was hoping for an easy process filing an insurance claim online with Asurion. Instead, I was faced with a process that was unintuitive.

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