Focusing on the needs of customers is a thankless job in most organizations. In fact, the customer champion is seen…
The irony of this period of Big Data is that many organizations are becoming even more disconnected from their customers.…
A good UX designer can easily explain the logic behind each decision in a design concept. This includes the information…
Yesterday I had the pleasure of hosting Dan Willis of uxcrank.com in our Ask the UXperts chatroom. The subject of…
Traditionally, entrepreneurs and intrapreneurs come up with wild, life-changing product ideas and then write a comprehensive, step-by-step business plan illustrating…
Apple Watch, maybe you’ve heard of it? No official sales numbers have been released yet, but according to Forbes, pre-orders…
As a UX designer, what do you do when, midway through the process, the product owner or other business stakeholder…
How do you create a better user experience? The answer starts with asking the right questions. While there are many…
Usability testing is an essential method to measure the user experience. I write a lot about the value of having…
One of the hardest lessons to learn in UX is that researchers can’t always trust what test participants tell them.…