I do agree with the extensive research on adaptive user experience and completely support the idea of creating a learning process progression where users stay inside the flow zone as they learn all the functionality of let’s say, a TV set. This could be seen as a FTUE walk-through tutorial where users are invited to discover more and more possibilities and branches of the system as they complete simple and sequential tasks inspired by video games. While I definitely think this learning flow is great and necessary for users, I also think we are missing an important point when designing user experiences for digital platforms.
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